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POLICY

Return & Refund Policy.

Last updated: September 2026

Return Window

You have 7 days from the date of delivery to initiate a return. Items must be in their original condition with tags attached.

Eligible Items

  • Unworn items with original tags attached
  • Items in original packaging
  • Items without stains, odors, or damage
  • Items purchased from the Elora website

Non-Returnable Items

  • Items without original tags
  • Items that have been worn, washed, or altered
  • Items purchased during special sale events (marked as final sale)
  • Gift cards

How to Return

01

Request

Go to Returns page and select items

02

Pack

Pack items with tags in original packaging

03

Refund

Refund processed within 3-5 business days

Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect the returned items. The refund will be credited to the original payment method.

  • UPI: 1-2 business days
  • Credit/Debit Card: 5-7 business days
  • Net Banking: 3-5 business days

Need help with a return?

Contact our support team at hello@elora.example or call +91 90000 00000.